FAQ
Product Information
What materials are used in your sweetgrass baskets?
Our baskets are handcrafted using locally sourced sweetgrass, bulrush, pine needles, and palmetto fronds, ensuring each piece is both authentic and environmentally friendly.
How should I care for my sweetgrass basket?
To maintain your basket's beauty, gently wipe it with a damp cloth and let it air dry. Avoid exposing it to direct sunlight for prolonged periods to prevent fading.
Are your sweetgrass baskets eco-friendly?
Yes, our baskets are made from natural, sustainable materials. We are committed to environmentally friendly practices and support local resources.
Are your baskets made by hand?
Yes, each basket is meticulously handwoven by skilled Gullah artisans, preserving the traditional techniques passed down through generations.
Can I customize a sweetgrass basket?
We offer customization options for size and design to suit your personal preferences. Please contact us for more information on custom orders.
How can I contact customer service?
You can reach our customer service team through our website, email, or phone. Our team is available to assist you with any questions or concerns you may have.
Ordering and Shipping
What is the expected delivery time for an order?
Standard orders are typically processed and shipped within 5-7 business days. Custom orders may take longer, depending on the complexity of the design.
Can I customize my snack box?
Yes, we offer customizable Sweetgrass Baskets where you can select your favorite Baskets to include.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email so you can monitor its progress
Returns and customer support
What is your return policy?
We offer a 30-day return policy on standard items. Custom orders are non-refundable, but we will work with you to ensure your satisfaction.
How can I contact customer support?
You can reach our customer service team through our website, email, or phone. We are here to assist you with any questions or concerns.
Do you still have questions?
We are ready to answer all your questions from Monday to Sunday, 10:00 AM - 10:00 PM.